Frequently Asked Questions

Below you'll find answers to some of the most common technology questions for students and families. If you need additional assistance, please contact the Technology Services Department at 262-670-1678.

My student's district-issued Chromebook isn't working. What should I do?

Students should first report Chromebook issues to their teacher or school office so our Technology Services team can assist them. For additional assistance, parents and guardians may contact Technology Services at 262-670-1678.

My student's Chromebook is damaged. What should I do?

Please report damaged Chromebooks as soon as possible. Students can bring the device to their school or notify their teacher or school office. Technology Services will evaluate the device and provide information about repair or replacement, if necessary.

My student lost their Chromebook or charger. What should I do?

Please notify your student's school as soon as possible. Technology Services can assist with next steps and replacement options.

My student forgot their password or can't log in. What should I do?

Students experiencing login or password issues should ask their teacher or school office for assistance. Technology Services can help restore access to district accounts when needed.

Can my student use their Chromebook at home?

Students in grades 6-8 are allowed use of their district chromebook at home to support student learning. Students should follow district expectations for appropriate use whenever using district technology.

How do I connect a district Chromebook to Wi-Fi at home?

Click the Wi-Fi icon in the lower-right corner of the Chromebook screen, select your home wireless network, and enter your Wi-Fi password when prompted. If you're unable to connect, try restarting the Chromebook and your home internet equipment before contacting Technology Services.

What should I do if we don't have reliable internet access at home?

Families experiencing difficulty accessing reliable internet service should contact their student's school or Technology Services at 262-670-1678. We can help identify available options or resources.

Can I install apps or extensions on my student's Chromebook?

District Chromebooks are centrally managed to provide a safe, secure, and consistent learning environment. Apps and extensions may be restricted or installed automatically based on district and instructional needs.

Is internet access filtered on district Chromebooks?

Yes. The district uses internet filtering and other safeguards on district-managed devices to help provide students with a safe and appropriate online environment. Families are encouraged to continue monitoring and discussing responsible technology use at home.

What should I do with a Chromebook when my student leaves the district?

District-issued Chromebooks, chargers, and other equipment remain the property of the School District of Hartford Jt. #1 and should be returned to your student's school when requested or when your student leaves the district.

Still need help?

The Technology Services Department is here to assist students, families, and staff with district technology.

Technology Services
Phone: 262-670-1678